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Kantar’s Mzansi Client Barometer 2024


Kantar’s Mzansi Client Barometer 2024

Loyalty programmes, the rise of the valuer-hacker shopper and friction-less residing

Kantar’s Mzansi Consumer Barometer 2024

The Mzansi Client Barometer is our fourth annual verify in with South African customers. We spoke to related South Africans shortly earlier than the elections to trace key shopper behaviours and set up and decipher what their prime issues are and the way it’s affecting their behaviour. The temper of the nation proved to be a united one, whereas the state of our nation appears to point out some critical issues.

The state of our nation

So, how are South Africans feeling at present? Their prime 5 largest issues this yr are, so as, loadshedding, the rise of unemployment, the rising price of residing, crime and violence and corruption in authorities. That is the second yr that loadshedding has been named the principle concern, whereas corruption in authorities has moved from third to fifth place. That is doubtless because of the anti-corruption motion, Transparency Worldwide (TI), releasing the 2023 Corruption Perceptions Index (CPI) which now sees SA at its lowest ever degree of corruption at 41 factors out of a potential 100.

The rise of unemployment has moved up from fifth to second place, bumping the rising price of residing to 3rd place. Crime and violence are nonetheless in fourth place, with South Africans feeling equally about this concern to the way in which they did in earlier years.

When taking a look at the price of residing in SA, the highest three classes that South Africans famous a rise in price have been electrical energy and water, meat and eggs (bear in mind the rooster and egg scarcity?) and petrol and/or transport.

However South Africans are constructed in another way

Whereas the issues of South Africans doubtlessly paint a bleak outlook, we stay optimistic with 40% believing that issues will get higher versus final yr, which noticed solely a 3rd of the inhabitants believing issues will get higher. This outlook is especially pushed by the youth of SA, with the best ranges of pessimism amongst older South Africans and those that reside in townships.

Financially, 50% of South Africans’ sources of family earnings are predominantly salaries, grants and piece work. Extra households are optimistic about their future family monetary place than are optimistic of the financial and societal momentum; with greater than half (54%) eager for a extra beneficial monetary place in a years’ time, significantly increased earnings and youthful South Africans (18–34-year-olds). That is largely enabled by a hustler mindset, with 39% of South Africans actively contemplating the right way to create extra earnings to the house, 22% have already began a enterprise, 20% say their enterprise is their major supply of earnings, 9% have a second job, leaving solely 9% who will not be doing something in another way to complement their earnings.

The plate of our nation

Kantar’s shopper panel reveals FMCG inflation at 9%, whereas CPI sits at 5.5% (decrease than final yr which was 16%). To handle this, we’re more and more lowering luxuries and being tremendous savvy in the place and the way we store – by doing issues like accessing reductions and becoming a member of loyalty programmes to get extra into our properties. 40% of the inhabitants are shopping for solely what is actually wanted and slicing again on spending, whereas 32% are saving or investing their cash. The luxuries we’re lowering embody consuming out (63%), pointless meals objects (60%) and alcohol (51%) – adopted carefully by holidays (47%), garments, footwear and equipment (45%) and going out with family and friends (45%). Decreasing luxuries means actually consuming and utilizing much less – that is significantly evident in drinks (-7.8%) and dairy (-14.6%).

On common, consumers are reportedly nonetheless spending the identical quantity per store, however are shopping for fewer issues and redefining new classes altogether by re-evaluating and consolidating to fulfill their wants, i.e. by shopping for merchandise that can be utilized for multiple or a number of features (Pine-Gel anybody?). We’re additionally attempting out cheaper manufacturers greater than beforehand, particularly in decrease earnings teams, rising steadily from 32% in 2022 to 43% in 2024, as a way to create funds to entry the manufacturers we wish (even when they’re costlier). This doesn’t imply that South Africans are deserting manufacturers, however somewhat we’re prioritising funds behind manufacturers we love and buying and selling off on manufacturers that don’t maintain as a lot worth in our lives. We’re additionally rising our repertoires to incorporate totally different pack sizes and “ok” choices which signifies the necessity for model entrepreneurs to supply variants to customers.

We have gotten a nation of sensible value-hackers

South Africans have a heightened sense of consciousness for intelligent methods to hack the system and get extra worth from their efforts. Worth-hacking is all about designing a life that’s friction-free, enabled by manufacturers that work collectively to alleviate the psychological load within the shopper’s world, to foretell and cater to shopper wants earlier than they even take into consideration them, AND value-filled, with manufacturers and companies partnering to ship extra utility in customers’ lives, leading to them now not being pressured to compromise due to money and time constraints.

Kantar’s analysis reveals that South Africans are putting increased demand on the manufacturers in our ecosystems, looking for out worth wherever we are able to. Yip, we as customers are extra demanding and extra refined than ever earlier than! Model entrepreneurs want to grasp the entire human, and all of the manufacturers of their ecosystem holistically, as a way to provide them choices that match seamlessly into our lives by eliminating friction and including worth.

South African customers have been taught that they’ll have their cake and eat it too, and now not need to make the trade-off between frictionless residing and worth. The mindset is about making extra from much less – whereas persons are consuming much less and having fun with their lives much less (resulting from inflation) – most have stripped out luxurious from their lives with out changing it with something. Now we have the mindset of creating extra from much less, not prepared to surrender our pleasure. An instance of this may be seen in foodies of SA that associate with manufacturers to assist us flip on a regular basis staples into ‘gourmand’ meals.

The world’s most chosen brands

Shoppers need to associate with manufacturers that add significant worth to their ecosystems (e.g. Clicks, Vodacom, Vitality, eBucks) and all manufacturers of retailer rewards playing cards. 99% of related South Africans have a retailer rewards card – 65% of South Africans need some model of ‘money’ again – and the saying ‘money is king’ can even translate to ‘utility’ and ‘alternative’ is king, with 23% wanting to have the ability to purchase ‘issues I want’ and 10% wanting to make use of it for leisure.

Rewards programmes have gotten central to the value-hacker’s ecosystem, with the highest 5 loyalty programmes being (so as) Shoprite Xtra Financial savings, PnP Good Shopper, Checkers Xtra Financial savings, Clicks ClubCard, and Spar Rewards. Amongst increased earnings ranges, Checkers Xtra, FNB eBucks and WRewards are hottest.

Past rewards, there’s energy in partnering with present platforms to consolidate and create worth in customers’ lives. Under we share and instance of Lebo’s ecosystem of manufacturers (the manufacturers in her life) which have embedded different manufacturers into her life purely due to the companions she has the closest relationship too, that are FNB, Checkers and Mr D.

This life-style shouldn’t be solely obtainable to the rich, however throughout earnings teams – apps like MoyaApp are consolidating many apps in a single place, which creates alternatives for manufacturers to associate. Sooner or later it will likely be all about an ecosystem of manufacturers that add significant worth, seamlessly, as customers don’t need to soar via hoops. This calls for 2 large shifts in model considering, from concentrate on the model’s personal class and possession of your complete buyer expertise, to concentrate on life, ecosystems and brave collaboration.

How our nation retailers – on-line vs in-store buying or bricks vs clicks?

We’re nonetheless an offline-preferred market, as South Africans nonetheless predominantly choose to buy in-store, significantly these in townships:

The general share of people that store on-line (i.e. utilizing any platform related to the web, that allows a transaction) stays round 80%, with a giant enhance amongst the decrease earnings teams, and all are properly versed in using ecommerce web sites. There may be additionally a excessive utilization of retailer web sites which doubtless pertains to the comparability of costs on-line (67% use ecommerce web sites like Takealot, Makro On-line, Woolies Sprint, Checkers Sixty60).

In regards to the examine

The 2024 Mzansi Client Barometer is Kantar’s fourth annual verify in with South African customers and tracks key shopper behaviours, from the evolving monetary and social wellbeing of households, modifications to earnings and the leisure and work-based actions of South Africans. We spoke to 415 South Africans, consultant of the related inhabitants. Catch our launch webinar on demand right here. Join with our presenters, Stacy Jayne Saggers, business progress associate and Renissa Gounden, director, consulting, Kantar.

Be a part of the dialog, comply with us on LinkedIn and X for our newest insights and tune into FutureProof Mzansi, our advertising podcast that can assist you develop the manufacturers of tomorrow.

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